- When receiving your shipment, please inspect the parcel in the presence of the courier. If there are visible signs of damage (torn parts or dents), you should not accept the parcel. In that case, please call us at +381 64 82 36 941 or email us with your details (name, surname, telephone number) at firstname.lastname@example.org and specify the reason why you refused the delivery. We will contact you shortly with further instructions.
- If you have received the shipment and discovered, upon opening the parcel, that the delivered goods do not match those ordered or that the details on the invoice are incorrect, please contact us within 24 hours of receipt of the parcel at +381 64 82 36 941 (working days from 08:00 to 15:30) or email us with your details (name, surname, telephone number) at email@example.com and describe the problem. We will respond by post or email as soon as possible, in any case no later than 8 days fromreceipt of the complaint, and inform you on further steps. Complaints are to be resolved within the period of 15 days of receipt thereof.
- If the purchased product lacks conformity within the meaning of the Law on Consumer Protection, please let us know at firstname.lastname@example.org, or at +381 64 82 36 941.
- In case of returning goods to the Buyer, who previously paid the courier for the goods (cash on delivery), the cost of return of the goods will not be borne by Aura but the Buyer.
By clicking on the CONFIRM button and confirming the order, you agree to these terms of filing complaints. Should you have any comments, complaints, objections, etc., please contact us at email@example.com.