Please callus on +381 64 82 36 941 or email us at firstname.lastname@example.org, specifying your invoice/dispatch note number, your personal ID number (JMBG, optional), your RSD account number, and the name of the bank with which the account is held.
Once we receive the necessary data, we will prepare the necessary documentation and send it along with the refund procedure instructions to the email address you entered when placing the order.
Refunds will only be effectedin the above described manner, by money transfer to the RSD bank account specified; it is not possible to send money through a courier service.
In case of returns or refunds concerning the goods paid for by the Buyer with a payment card, in whole or in part and regardless of the reason for return, the Aura Online Shop is obliged to effect the refund exclusively through the VISA, EC/MC, and Maestro payment methods. This means that at the Seller’s request the relevant bank will conduct the refund to the bank account of the card holder.
The ordered items may not be sent to the addresses indicated on the invoice/dispatch note without first contacting our Online Shop operators at the telephone number or email address specified above to discuss and agree on the return.
Otherwise, each such shipment will be returned to the sender at the sender’s expense.