Please be informed that according to the Law on Consumer Protection (Official Gazette of the Republic of Serbia No. 62/2014), online shopping through our website www.aura.co.rs is considered distance selling.
In the case of distance selling, the Law provides for the right of the Buyer, who is considered the Consumer (i.e. a natural person who purchases a product for his/her individual needs, rather than for conducting a professional activity), to cancel the purchase contract within 14 days of delivery of the product. When cancelling the order, the Buyer may, but is not obliged to, state the reason for cancellation.
The Contract Cancellation Form/Statement produces legal effects as of the day it was sent to the Trader.
You can download the Contract Cancellation Form/Statement here.
In the case of cancelling the contract, the Consumer is entitled to a refund or exchange for another product. The price amount will be returned to the Buyer upon receipt of the product and after we have confirmed that the product is not damaged or defective.
The Buyer is obliged to return the product without delay, and no later than 14 days after he/she sent the Cancellation Form. It is not possible to return the product upon expiry of the period of 14 days from the day the Cancellation Form was sent.
The goods are to be returned in a proper condition, unused, in their original package, and accompanied by the invoice/dispatch note the Buyer received with the order.
Upon receipt of the product, it will be determined whether the product is in a proper condition and unused. The Buyer is responsible for any defects or damage to the product caused by improper handling; specifically, the Buyer is solely responsible for any reduced value of the goods caused by improper handling of the product, i.e. by handling the product in a manner exceeding what is necessary to determine its nature, properties and functionality. If it is established that there is a defect or damage to the product for which the Buyer is responsible, we will not be able to refund the purchase price and the product will be resent to the Buyer at the Buyer’s expense.
The Trader is obliged to refund the amount paid by the Buyer under the contract without delay, and no later than 14 days after receiving the Cancellation Statementand upon return of the product.
Return and refund costs will be borne by the Buyer, except in cases where the Buyer has received a defective or wrong item.