Terms of Delivery

Delivery period

After your order has been confirmed, it enters the processing stage. Once the order has been processed you will be notified about its status by email.

The order processing time is usually 2 to 3 working days. For all orders sent on Fridays and weekends our sales staff will contact you at the beginning of the next week.

From that time, the delivery period is 3 days.


Receiving the shipment

Couriers of D Express (a courier service engaged by our company) will bring your items to your delivery address between 08:00 and 16:00. Please ensure that there is someone available at the address to receive the shipment during these hours. When receiving the shipment, please inspect the parcel to make sure there is no visible damage to it. If you notice that the transport packaging is considerably damaged and suspect that the product may also be damaged, refuse to accept the shipment and notify us immediately by phone at +381 64 82 36 941 or by email at online@aura.co.rs. If there is no visible damage to the parcel, feel free to accept it and sign the receipt form. Couriers will attempt to deliver the shipment twice. Usually, if you are not found at your address, the courier will call you on the telephone number you entered when placing the order and negotiate a new delivery time with you. If you are not present at the address the second time, the shipment will be returned to us. Once we get the shipment back, we will contact you to determinethe reason why the shipment was not delivered and to discuss resending the shipment.

Cost of delivery

Delivery to your home address is free of charge for all orders amounting to or exceeding RSD 1,000. If the value of your order is less than RSD 1,000, the cost of delivery will be RSD 200 VAT included.

By clicking on the CONFIRM button and confirming the order, you agree to these Terms of Delivery.

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